Frequently Asked Questions

Everything you need to know about shopping with detroitrain.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-7 business days depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Currently, detroitrain ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

How do I contact customer support?

Our support team is available via email at [email protected] or through our website's contact form. We aim to respond to all inquiries within 24 hours.